Effective date: December 3, 2025
Website / Data Controller: TruByte
Address: Office #112, Mezzanine Floor, Al Manzar Apartments, Block 11, Gulshan-e-Iqbal, Karachi 75300, Pakistan
Contact (Privacy): privacy@trubyte.io
1. Introduction
Welcome to TruByte. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our website (www.trubyte.io) or interact with us through related services.
Because privacy laws differ around the world, we have designed this policy to meet recognized international standards (such as those under the General Data Protection Regulation (GDPR) while also taking into account relevant local practices.
2. What Data We Collect
We collect the following categories of information:
- a) Information you provide voluntarily
- Account registration details (if you choose to create an account): name, email address, username, password.
- Contact or inquiry information when you reach out (via contact forms, service request forms, support, etc.): e.g., name, email, phone (if provided), details of your inquiry or request.
- Service-related data you supply when requesting or using our services (project details, communication content, files, messages, preferences).
- Marketing or communication preferences and any consent you give.
- b) Automatically collected / technical data
- Technical information such as your IP address, browser type and version, operating system, device type, pages visited on our website, referring / exit pages, timestamps, and other usage details.
- Cookies and similar technologies (e.g., local storage, pixels) to enable website functionality, remember preferences, analyze use, and support website security and integrity.
- c) Sensitive personal data / special categories
- We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, health data, political opinions, etc.).
- If you voluntarily provide such data (for example, in a message or form), we will only process it where we have appropriate safeguards and a lawful basis.
3. Purposes and Legal Bases for Processing
We use your personal data for the following purposes:
- To provide and administer our services to you (fulfilling requests, supporting your use of services).
- To communicate with you about your account, support requests, or service inquiries (necessary for performance of a service).
- To improve, monitor, and analyze our website and services (legitimate interest).
- To send you marketing or promotional communications, but only if you have explicitly consented — and you may withdraw consent at any time.
- To comply with legal obligations (for instance, record-keeping or responding to lawful requests from authorities).
- To protect our rights and ensure security, including fraud prevention, abuse prevention, and protection of our service (legitimate interest).
If we process data of individuals covered by GDPR or other rights-based regimes, you may have rights such as access, rectification, erasure, restriction, data portability, objection, etc. (see Section 9).
4. How We Share and Disclose Data
We may share your personal data under the following circumstances:
- With service providers and subprocessors we use for website hosting, analytics, email delivery, customer support — under written agreements requiring them to protect your data.
- With our business partners or affiliates, if needed to deliver requested services.
- If required by law, court order, or government/regulatory authorities, in response to valid requests.
- In connection with a business transfer (e.g., merger, acquisition, sale) — if TruByte (or its assets) is sold or reorganized; in that case, personal data may be transferred, but we will give notice if legally required.
We do not share, sell, or disclose your personal data to third parties for marketing or advertising purposes, unless you have explicitly consented.
5. Data Retention
We retain personal data as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- While your account is active, and for a reasonable period after deactivation (for fraud prevention, record-keeping, and legal compliance).
- For support or service-related records, for the duration needed to respond to requests, maintain documentation, and satisfy legal obligations (commonly several years, depending on applicable laws).
- For analytics logs and technical data: we may retain aggregated or anonymized data permanently; raw logs are retained only for a limited period.
If you ask for deletion (see Section 9), we will erase your personal data unless we are legally obliged to keep certain parts (e.g., for compliance, dispute resolution, or contractual obligations).
6. Cookies and Similar Tracking Technologies
We use cookies and similar technologies to:
- Provide core website functionality (e.g., login sessions, website navigation).
- Remember your preferences (language, display settings, etc.).
- Analyze website usage, performance, and security.
- Detect, prevent, and mitigate fraud or abuse.
Most browsers allow you to block or delete cookies. However, disabling cookies may impair the functionality of parts of our site.
For visitors from jurisdictions with specific cookie-consent laws (e.g., the EU), we will — or will seek to — obtain your consent for non-essential cookies, and provide a way to manage or decline them.
7. Children’s Privacy
We do not knowingly collect personal data from children under 13. Our services are not specifically designed for children.
If we become aware that we have inadvertently collected data from a child under 13 without verified parental consent, we will promptly delete that data.
If you believe that we may have collected personal data from a child under 13, you may contact us at privacy@trubyte.io and request deletion.
These practices align with guidelines under the Children’s Online Privacy Protection Act (COPPA) for sites that might collect data from children.
8. Security Measures
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include (but are not limited to):
- Access controls and restrictive permissions.
- Encryption of data in transit, where applicable.
- Regular review of security practices and prompt response to security incidents.
That said, no method of internet transmission or storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.
In the event of a data breach affecting your personal data, we will take appropriate steps in accordance with applicable law — including notifying affected individuals and authorities if required.
9. Your Rights & Choices
Depending on your jurisdiction and the applicability of relevant laws (e.g., GDPR for EU residents), you may have the following rights with respect to your personal data:
- Right to access: request a copy of the personal data we hold about you.
- Right to correct or update inaccurate or incomplete data.
- Right to deletion (“right to be forgotten”), subject to legal or business-related exceptions.
- Right to restrict processing or object to certain processing based on legitimate interest.
- Right to data portability (obtain a copy of your data in a structured, commonly used format).
- Right to withdraw consent at any time, if processing is based on your consent (e.g., marketing).
To exercise these rights, please email us at privacy@trubyte.io with a detailed request. We may require you to verify your identity before responding.
10. International Data Transfers
We may store or process data on servers located in countries other than where you live. When we transfer your data across borders (for example, outside Pakistan), we will ensure appropriate safeguards are in place — such as data-processing agreements, or mechanisms recognized under applicable law (e.g., standard contractual clauses when transferring from the EU) — to preserve the protection of your personal data.
If you would like details about the safeguards we use, you can request them at privacy@trubyte.io.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in law, changes in our business practices, or new services). When we make material changes, we will update the “Effective date” at the top and — if required by law — notify users (e.g., via email or a website banner).
We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.
12. Contact Information
If you have questions, concerns, or requests regarding this policy or our data practices, you can contact us at:
privacy@trubyte.io
or send physical mail to:
TruByte (Privacy)
Office #112, Mezzanine Floor, Al Manzar Apartments
Block 11, Gulshan-e-Iqbal, Karachi 75300, Pakistan