Managed SOC for MSPs: Trubyte and Xcitium Webinar

Managed SOC for MSPs: A New Security Conversation with Your Clients

Your client asks who is watching their systems after hours. You want to give them a clear answer, backed by a service you can confidently explain.

For MSPs, resellers and distributors, that conversation can open the door to a broader security relationship. It can also raise a difficult operational question: how do you offer continuous security coverage when you do not run your own SOC?

Trubyte and Xcitium will explore that opportunity in SOC Without the Struggle: 24/7 Protection, Zero Overhead, a live webinar on Thursday, 5 November 2026, from 3:00 to 3:45 PM PKT.

The session will introduce Xcitium Managed SOC, cover the partner opportunity and demonstrate a threat moving from first alert through investigation, containment, response and reporting.

Start with the client's coverage problem

A useful managed security conversation begins with the customer's working reality.

Their internal IT team may handle infrastructure, users, applications and security at the same time. They may have invested in endpoint protection but still struggle to investigate alerts overnight. They may need a clearer escalation process or better visibility into incidents.

Ask how those responsibilities work today. Who checks an urgent alert on a holiday? Who decides whether an affected device needs containment? How does the business learn what happened?

The answers help you identify where a managed SOC discussion would be relevant. They also keep the conversation focused on a concrete operational need rather than a long list of security features.

Add a service without building the whole operation

Building a SOC requires people, processes and technology that must keep working across shifts. For a partner, that is a significant operating commitment before the first customer is onboarded.

A managed SOC model provides a way to explore that service opportunity through an existing security operation. The webinar will examine how partners can introduce Xcitium Managed SOC to customers and develop recurring service relationships.

The commercial value depends on how the offer is structured and delivered. Partners should understand the service scope, customer fit, support arrangements and commercial terms before including it in proposals. Recurring revenue is an opportunity to evaluate, rather than a guaranteed result.

Make responsibilities easy to understand

An illustrative relationship model. Confirm actual responsibilities and service scope for each engagement.

A customer should be able to explain who does what after the sales meeting ends.

For example, the partner may be the customer's main commercial contact, while the managed SOC delivers agreed monitoring and response activities. The customer's internal team may retain responsibility for business approvals, access decisions or remediation outside the service scope. The exact arrangement needs to be agreed.

Before presenting an offer, clarify:

• What environments and signals the service covers.
• Who owns onboarding and customer communication.
• How incidents are escalated between the SOC, partner and customer.
• Which response actions need customer authorization.
• What reporting is available and how it reaches the customer.
• What pricing, branding and support terms apply.

These questions make the offer easier to sell responsibly and easier for the customer to evaluate.

Use the demo to strengthen your explanation

The live demonstration is particularly useful for partners who need to translate technical activity into a customer conversation.

Bryant Chan, Associate Sales Engineer at Xcitium, will walk through the threat-handling process. As you watch, consider how you would explain each stage to an IT manager or business owner. What triggered the investigation? What action followed? What does the report tell the customer?

A clearer explanation of the workflow can help a customer assess the service and understand the roles involved. Avoid making commitments about response times, integrations or results until those details have been confirmed for the proposed engagement.

Meet the team and bring a partner question

Syed Mavin Ahmed Naqvi, CEO of Trubyte, will host and set the context. Karla Decastro, Director, Global Sales at Xcitium, will cover the Managed SOC overview, the build-versus-managed decision and the partner opportunity. Bryant Chan will lead the live demo. The session will close with Q&A and next steps.

MSPs can bring questions about adding security coverage to existing customer relationships. Resellers can explore how a managed service fits alongside product sales. Distributors can ask what their partner network would need to understand before taking an offer to market.

You can also contact Trubyte to discuss a specific customer requirement after reviewing the session.

Join the webinar

SOC Without the Struggle: 24/7 Protection, Zero Overhead
Date & Time: Thursday, 5 November 2026 | 3:00–3:45 PM PKT
Format: Live on Zoom

Set aside 45 minutes to explore the service model, see the demonstration and ask the questions that matter to your customer relationships.

Register free for the Trubyte and Xcitium webinar and assess where Managed SOC could fit in your service portfolio.